Bouquet of 7 Silk Roses
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Pick-up service available at C'est Cela
Usually ready in 24 hoursIf you have any questions, our team is ready to help you. Do not hesitate to contact us, we are here for you!
Guarantee and Customer Satisfaction
We are committed to providing you with the best possible experience. With a 4.7/5 customer satisfaction rating and over 7,000 happy customers, your trust is our priority.
How
Choose your gourmet gifts and add them to the cart. Fill in the delivery information and add an email or phone number of the recipient. Personalize your message in the “Personalized Word” section.
Order Tracking and Delivery
After your order, you will receive a confirmation email as well as a tracking email once the package has been shipped. Deliveries in France take 24 to 48 hours (working days) and 2 to 5 days for Europe.
Customer Support
Our team is at your disposal. Contact us via chat, contact form, by phone at +33 5 49 99 05 29, or by email at g.lajotte@cestcela.fr. We are here to help you!
Artisans of Gourmet Gifts
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Fast and Protected Delivery
Each shipment is carefully protected to ensure that your products arrive intact . We ensure fast delivery: in France, this is done between 24 and 48 hours, while in Europe, you can count on a delay of 2 to 5 days.
Word Personalized
Add your personalized word for free to your cart or product page. It will be printed on quality paper and put in an envelope.
FAQs
Discover our answers to the most frequently asked questions.
How to order ?
Once you have made your selection, fill in the delivery information. To facilitate tracking, we recommend that you indicate your email and the recipient's telephone number.
What is the delivery time ?
Metropolitan France : 24 to 48 working hours
Europe : 2 to 5 working days
Please note that lead times may vary during busy periods such as Christmas. Please order in advance to avoid any delays.
How is my order delivered ?
We ship with trusted carriers such as Colissimo, DPD and DHL. The service used may vary depending on the delivery information provided and the destination country.
How to add a personalized word or indicate a desired delivery date ?
In your cart or above the add to cart of a product, select the option "Personalized Word - Note" to add a message or specify a desired delivery date. Please note that our team will do their best to respect this date, but it cannot be guaranteed.
What customization options are available ?
For a specific customization request, our team is available to help you design a tailor-made gift. Contact us with as much information as possible. We will work together to ensure your gourmet gift perfectly reflects your intentions.
What to do if there is a problem with my order ?
If there is a problem, we are here to support you. Here are the guarantees offered by
- Damaged product : If a product is broken during delivery, we undertake to return it free of charge or reimburse you for the damaged items.
- No delivery : In the event of non-compliance with delivery, we offer a refund of the product (excluding delivery costs) or shipping a new item at no extra cost.
For any questions or to report a problem, contact us by phone, email or chat.
I need help, how to contact support ?
Our team is at your disposal for any questions. You can contact us via chat, online form, by phone at +33 5 49 99 05 29, or by email at g.lajotte@cestcela.fr.