Terms of Sales

Article 1 - Identification of our company

The person responsible for publishing and editing the site is Mr. Lajotte Gregor, Manager.

Item 2 - Price

The prices of our products are indicated on the site in euros including VAT (all taxes included) excluding participation in processing and shipping costs.

Cestcela.fr reserves the right to modify its prices at any time. When an order is placed, the products will be invoiced on the basis of the prices in effect at the time of the validation of the order.

The products remain the property of cestcela.fr until full payment of the price.

Special case of orders sent outside the European Union

In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. For all products shipped outside the European Union, the price will be automatically calculated excluding taxes on the invoice. Customs duties or other local taxes, import duties or state taxes may be payable. These rights and sums are not the responsibility of cestcela.fr. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and/or bodies in your country. We advise you to inquire about these aspects with your local authorities. It is also your responsibility to find out from the local authorities about any import restrictions for the products you plan to order.

Special case of orders sent to the European Union

The price is calculated inclusive of all taxes. For professionals with an intra-community VAT number who would like to be exempt from VAT, they must first contact the cestcela.fr teams by email or telephone. The procedure to be followed will be specified. Orders that will be placed directly on the site without prior contact will not be able to benefit from the VAT exemption even if the customer provides an intra-community VAT number.

Article 3 - Processing and shipping costs

Metropolitan France

You can choose between 2 delivery methods

• By Colissimo: delivery to a destination address in metropolitan France or the European countries indicated below. Processing and shipping costs vary by country. This package includes the preparation and sending of the order.

• By Colissimo Collection Point: delivery to a point in the network (Relay Point, Post Office). Processing and shipping costs vary by shipping country.

For more information, please contact our customer service on 05 49 80 32 45.

European Union

The processing and shipping costs are calculated according to the weight of your order and the country of destination. This package includes the preparation and sending of the products by Colissimo International to a destination address in the European Union. You can find out the amount of the processing and shipping costs at any time by consulting your basket.

Other countries

The processing and shipping costs are calculated according to the weight of your order and the country of destination. You can choose between 2 formulas: Colissimo International or Colissimo point Withdrawal. You can find out the amount of the processing and shipping costs at any time by consulting your basket.

Also note that your order is invoiced to you excluding taxes. Depending on the country, additional customs taxes may be requested upon delivery.

Deliverable countries

We do not deliver destinations in SP code.

For more information, please contact our customer service.

Article 4 - Placing of orders

• On the Internet: www.cestcela.fr

• By telephone: on +33 (0)5 49 80 32 45 (non-surcharged call).

The contractual information is presented in French and is the subject of a confirmation containing this contractual information at the latest at the time of your order validation.

Article 5 - Validation of an order

Validation by the Client

You declare that you have read and accepted these General Terms and Conditions of Sale before placing your order. The validation of your order therefore implies acceptance of these General Conditions of Sale. For orders placed directly on our website or by telephone if you have left us an email address, you will receive an email confirming your order.

Unless proven otherwise, the data recorded by www.cestcela.fr constitutes proof of all transactions between www.cestcela.fr and its customers.

Validation by cestcela.fr

Upon receipt of orders, cestcela.fr ensures the consistency of the data communicated. As part of its policy against fraudulent payments, cestcela.fr reserves the right to carry out any necessary investigation before validating an order. This may include requesting proof of address or requesting the details of your bank branch. When such a procedure is launched, the validation of the order is suspended.If the order was not validated within 15 days, the order would be canceled and the sums paid refunded

Article 6 - Products

Availability

Our product offers are valid as long as they are visible on the site, within the limits of available stocks.

In the event of a product being unavailable after placing your order (stock error, breakage of a product), we will notify you by email or telephone. We will then offer you the choice:

• reimbursement of the missing product(s) by credit card, check or Paypal,

• replacement with products of your choice of equivalent value to the missing products,

• outright cancellation of your order.

The validation will be suspended until your response.

Article 7 - Delivery

The products are delivered to the delivery address or to the relay point that you indicated during the ordering process. For deliveries in France, deliveries are made by La Poste, or by adapted carrier.

When paying by credit card, orders are shipped the same day for orders placed before 11 a.m. and the next day for orders placed after 11 a.m. Orders validated on Friday after 11 a.m. are dispatched the following Monday except for exceptional opening on Saturday. Orders validated on Saturday and Sunday are shipped on Monday. Public holidays are considered a Sunday.

In case of payment by check and for control reasons, orders are dispatched between 1 and 10 days following the cashing of the check.

In case of payment by bank transfer, orders are shipped the day after receipt of the bank transfer. For transfers received on Friday, orders are shipped the following Monday.

Article 8 - Delivery times

The delivery times indicated here are valid under normal service conditions and for shipments made by our usual carriers.

If the processing of your order (particularly due to the weight of the packages, etc.) requires a particular routing solution, the delivery times will be specified to you when you place your order. If these deadlines were not to satisfy you, you would have the possibility of canceling your order.

Similarly in the event of a strike by postal services, road carriers (more generally any social disturbance), or climatic incidents, delivery times could be extended.

France

For Colissimo shipments, you will receive your package within 48 – 72 working hours following the date of shipment.

These deadlines are for deliveries in mainland France, for working days, excluding postal delivery problems and subject to product availability.

Other countries

For the European Union and Switzerland, deliveries are generally made within 7 working days (average delivery times observed).

Our Sales Department can provide you with any additional information as well as an estimate of delivery times.

In case of absence at your home during the delivery person's visit, a delivery notice will be left in your mailbox. You can then collect your package from the agency indicated on the voucher with an identity document and the voucher.

If the recipient does not claim the package within 15 days, it will be returned to us and we will notify you by email.

Article 9 - Delivery deadlines

The times indicated in article 8 are the delivery times usually observed. We are committed to delivering orders:

• To France: within 15 days maximum of receipt of payment

• To Europe: within 20 days maximum of receipt of payment

Article 10 - Payment

Payment for your purchases is made in cash:

• either on our site by bank card: Visa, MasterCard, American Express, other credit cards (e-Carte Bleue) - Payments are secured by the solution Stripe in association with our bank CIC Aquitaine.

• or by phone using the bank cards listed above

• either by Paypal

No payment deadline is granted and orders are not sent until payment has been received and cashed.

Discount codes are applicable only on the value of the products, which must reach at least the value of the purchase voucher and cannot concern shipping costs. This offer cannot be combined. Discount codes are not retroactive and cannot be applied once the order has been placed. Discount codes that benefit from free products are valid within the limits of available stock. Discount codes are valid until their expiry date.

Article 11 - After-Sales Service

Withdrawal period

You have 15 days from receipt of your products to exercise your right of withdrawal from www.cestcela.fr without having to justify reasons or to pay penalty.

In case of exercise of the right of withdrawal within the aforementioned period, we ask you to contact our customer service by email at contact@atlantisfrance.fr or by phone at 05 49 80 32 45. We will reimburse you for the product(s) concerned within a maximum period of 30 days following your request. Shipping and return costs are the responsibility of the buyer.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) Return address: 2 Rue Centrale, 79150 Voulmentin, France.

We will not be able to accept returns of products that have been opened or whose packaging has been damaged. No return or replacement of products will be accepted.

Please notify us by e-mail at our contact address mentioned above so that we can send you our withdrawal form.

Parcels delivered out of time

In the event of non-compliance with delivery deadlines, cestcela.fr undertakes to carry out any necessary investigation and to reimburse the shipping costs. Apart from the reimbursement of postage, exceeding delivery times cannot give rise to damages, withholding, late payment penalties, or cancellation of orders in progress. Cestcela.fr will inform the customer as soon as possible of any delay.

Parcel return

In the event of a parcel return, the address provided by the customer was incorrect or the parcel has been put on hold. The carrier will return the package to us. We will let you know as soon as possible. A second shipment may be made subject to payment by the customer of a flat rate of €5. If the customer prefers to cancel his order, it will be refunded excluding shipping costs.

Parcel lost / not arrived

In the event of loss of a package (the Post Office or the carrier has misplaced the package during delivery and the customer has never been delivered), cestcela.fr undertakes to send a second package at its own expense.

Cestcela.fr will then ask the recipient to provide a sworn statement indicating the non-receipt of the package with a commitment to refuse the 1st shipment in the event that it ends up arriving safely. This certificate will be used to file a complaint with the carrier and possibly with the police.

If the second shipment does not arrive safely, cestcela.fr will then refund the initial order.

Defective or damaged products

Cestcela.fr will carry out all useful checks and will ask whether need the customer to ask him for any information, or useful photos. Following this, cestcela.fr may respond favorably or unfavorably to customer requests. If the response is favourable, we undertake to reimburse you or exchange the apparently defective, damaged or damaged products (re-sending is at our load).

In this case, please contact the After Sales Service teams of C'est Cela (ATLANTIS FRANCE, 2 Rue Centrale, 79150 Voulmentin – contact@atlantisfrance .fr - 00 33 (0)5 49 80 32 45) to precisely describe the problem encountered.

No return or replacement of product will be accepted after a period of one month following your order.

Order preparation errors

Thank you for contacting the After Sales Service teams of C’est Cela (ATLANTIS FRANCE, 2 Rue Centrale, 79150 Voulmentin – contact@atlantisfrance.fr - 00 33 (0)5 49 80 32 45) to precisely describe the problem encountered

C’est Cela will carry out all useful checks and will ask the customer if necessary for any information or useful photos. Following this, cestcela.fr may respond favorably or unfavorably to customer requests. If the answer is favorable:

• If necessary, cestcela.fr will request the return, at its own expense, of products shipped in error.

• For products not received by the customer, they will either be refunded or re-shipped at the expense of cestcela.fr

Article 12 - Reimbursement

Refunds for products in the cases referred to in Article 10 will be made as soon as possible and at the latest within 30 days of the date on which the right was exercised. The refund will be made on the proposal of C'est Cela:

• For payments by credit card, either by voucher or by credit to the customer's bank account, or by check.

• For payments by check or bank transfer, reimbursement either by purchase order or by bank check addressed to the name of the customer who placed the order and to the billing address.

In the case of total or partial payment by gift vouchers, these cannot be refunded in cash, by check or by bank card. The reimbursement of purchases made by gift vouchers will be made exclusively in the form of gift vouchers.

Article 13 - Liability of C'est Cela

cestcela.fr declines all liability, civil or criminal, which may result from improper use of the products sold or for damages for which the supplier of the offending product is responsible.

Cestcela.fr reserves the right to withdraw or modify any content published on its website for legal or technical reasons.

Article 14 - Applicable law - Disputes

This contract is subject to French law. The language of this contract is French. In the event of a dispute, customers may seize, at their option, the courts within the jurisdiction of Deux-Sèvres (courts of the address of the registered office of C'est Cela) or for European customers only (including French) the courts of the place the actual delivery of the order placed on www.cestcela.fr

In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, C'est Cela joins the Fevad e-commerce mediator service (Fédération du e-commerce and distance selling) whose contact details are as follows: 60, rue de la Boétie - 75008 Paris - https://www.mediateurfevad.fr. After prior written action by consumers vis-à-vis C'est Cela, the Mediator Service can be contacted for any consumer dispute that has not been settled.

Article 15 - Right of access and rectification

You have a right to access and rectification on all data concerning you in accordance with the right defined by the National Commission for Information Technology and Freedom (CNIL )

It is also brought to the attention of users of the site cestcela.fr that C'est Cela transmits non-personal data to an authorized Third Party (Google, Criteo, Shopzilla, etc.) use of third-party cookies to collect and use browsing data from users of the site cestcela.fr. These authorized third parties use the navigation data of users of the site cestcela.fr in accordance with the provisions of the Data Protection Act amended by the law of 06 August 2004 and in accordance with its Privacy policy.

Article 16 - Intellectual Property

All elements of cestcela.fr are and remain the exclusive intellectual property of That's It. No one is authorized to reproduce, exploit, distribute or use for any purpose whatsoever and even partially elements of the site whether software, visual or sound.

Article 17 - Product reviews

Visitors to cestcela.fr can leave opinions on the products on the site provided they have a customer account. The opinions left on the site are written voluntarily without financial compensation for each opinion deposited. Opinions are moderated before publication on the site to check that they do not contain any message contrary to the laws in force in France (racial insults, etc.). Notices are published for a period of 10 years. At any time the author of a notice may ask BienManger.com that his notice be modified or deleted, this right can be exercised by sending an email to contact@atlantisfrance.fr, requests are processed within 30 working days.