Article 11 - After-Sales Service
You have a period of 15 days from receipt of your products to exercise your right of withdrawal from www.cestcela.fr without having to justify reasons or to pay penalty.
If you exercise the right of withdrawal within the aforementioned period, we ask you to contact our customer service by email at email@example.com or by phone at 05 49 80 32 45. We will reimburse you for the product(s) concerned within a maximum period of 30 days following your request. Shipping and return costs are the responsibility of the buyer.
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) Return address: 2 Rue Centrale, 79150 Voulmentin, France.
We cannot accept returns of products that have been opened or whose packaging has been damaged. No product returns or replacements will be accepted.
Please notify us by e-mail at our contact address mentioned above so that we can send you our withdrawal form.
Parcels delivered out of time
In the event of non-compliance with delivery deadlines, cestcela.fr undertakes to conduct any necessary investigation and to reimburse the shipping costs. Apart from the reimbursement of postage, exceeding delivery times cannot give rise to damages, withholding, late payment penalties, or cancellation of orders in progress. Cestcela.fr will inform the customer as soon as possible of any delay.
In the event of a parcel return, the address provided by the customer was incorrect or the parcel has been put on hold. The carrier will return the package to us. We will let you know as soon as possible. A second shipment may be made subject to payment by the customer of a flat rate of €5. If the customer prefers to cancel his order, it will be refunded excluding shipping costs.
Parcel lost / not arrived
In the event of loss of a package (the Post Office or the carrier has misplaced the package during delivery and the customer has never been delivered), cestcela.fr undertakes to send a second package at its own expense.
Cestcela.fr will then ask the recipient to provide a sworn statement indicating the non-receipt of the package with a commitment to refuse the 1st shipment in the event that it ends up arriving safely. This certificate will be used to file a complaint with the carrier and possibly with the police.
If the second shipment does not arrive safely, cestcela.fr will then refund the initial order.
Defective or damaged products
Cestcela.fr will carry out all necessary verifications and will ask if need the customer to ask him for any information, or useful photos.Following this, cestcelafr may respond favorably or unfavorably to customer requests. If the response is favourable, we undertake to refund or exchange the apparently defective, damaged or damaged products (re-sending is our load).
In this case, please contact the After Sales Service teams of C'est Cela (ATLANTIS FRANCE, 2 Rue Centrale, 79150 Voulmentin – contact@atlantisfrance .fr - 00 33 (0)5 49 80 32 45) to precisely describe the problem encountered.
No return or replacement of product will be accepted after a period of one month following your order.
Order preparation errors
Thank you for contacting the After Sales Service teams of C'est Cela (ATLANTIS FRANCE, 2 Rue Centrale, 79150 Voulmentin – firstname.lastname@example.org - 00 33 (0)5 49 80 32 45) to precisely describe the problem encountered.
C’est Cela will carry out all useful checks and will ask the customer if necessary for any information or useful photos. Following this, cestcela.fr may respond favorably or unfavorably to customer requests. If the answer is favorable:
If necessary, cestcela.fr will request the return, at its own expense, of products shipped in error.
For products not received by the customer, they will either be refunded or re-shipped at the expense of cestcela.fr
Article 12 - Reimbursement
Refunds for products in the cases referred to in Article 10 will be made as soon as possible and at the latest within 30 days of the date on which the right was exercised. The refund will be made on the proposal of C'est Cela:
For payments by credit card, either by voucher or by credit to the customer's bank account, or by check.
For payments by check or bank transfer, reimbursement either by purchase order or by bank check addressed to the name of the customer who placed the order and to the billing address.
In the case of total or partial payment by gift vouchers, these cannot be refunded either in cash, by check or by bank card. The reimbursement of purchases made by gift vouchers will be made exclusively in the form of gift vouchers..