Delivery France & Europe

Artisans of Gourmet Gifts

At C'est Cela, we offer handmade gifts. In addition to quality products, each composition is carefully packaged by our team.

Fast and Protected Delivery

Each shipment is carefully protected to ensure that your products arrive intact . We ensure fast delivery: in France, this is done between 24 and 48 hours, while in Europe, you can count on a delay of 2 to 5 days.

Word Personalized

Add your personalized word for free to your cart or product page. It will be printed on quality paper and put in an envelope.

FAQs

Discover our answers to the most frequently asked questions.

How to order ?

Once you have made your selection, fill in the delivery information. To facilitate tracking, we recommend that you indicate your email and the recipient's telephone number.

What is the delivery time ?

Metropolitan France : 24 to 48 working hours

Europe : 2 to 5 working days
Please note that lead times may vary during busy periods such as Christmas. Please order in advance to avoid any delays.

How is my order delivered ?

We ship with trusted carriers such as Colissimo, DPD and DHL. The service used may vary depending on the delivery information provided and the destination country.

How to add a personalized word or indicate a desired delivery date ?

In your cart or above the add to cart of a product, select the option "Personalized Word - Note" to add a message or specify a desired delivery date. Please note that our team will do their best to respect this date, but it cannot be guaranteed.

What customization options are available ?

For a specific customization request, our team is available to help you design a tailor-made gift. Contact us with as much information as possible. We will work together to ensure your gourmet gift perfectly reflects your intentions.

What to do if there is a problem with my order ?

If there is a problem, we are here to support you. Here are the guarantees offered by C'est Cela to ensure your satisfaction:

  • Damaged product : If a product is broken during delivery, we undertake to return it free of charge or reimburse you for the damaged items.
  • No delivery : In the event of non-compliance Upon delivery, we offer a refund of the product (excluding delivery costs) or the sending of a new item at no additional cost.

For any questions or to report a problem, contact us by phone, email or chat.

I need help, how to contact support ?

Our team is at your disposal for any questions. You can contact us via chat, online form, by phone at +33 5 49 99 05 29, or by email at g.lajotte@cestcela.fr.

You did not find your answer ?

Do not hesitate to contact us, we will be happy to help you.