Bouquet of 7 silk roses
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Pick-up service available at C'est Cela
Usually ready in 24 hoursIf you have any questions, our team is ready to help. Don't hesitate to contact us; we're here for you!
Customer Guarantee and Satisfaction
We are committed to providing you with the best possible experience. With a 4.7/5 customer satisfaction rating and over 7,000 satisfied customers, your trust is our priority.
How
Choose your gourmet gifts and add them to your cart. Fill in the delivery information and add the recipient's email or phone number. Personalize your message in the "Personalized Message" section.
Order Tracking and Delivery
After your order, you will receive a confirmation email and a tracking email once the package has been shipped. Deliveries to France take 24 to 48 hours (business days) and 2 to 5 days for Europe.
Customer Support
Our team is at your disposal. Contact us via chat, the contact form, by phone at +33 5 49 99 05 29, or by email at g.lajotte@cestcela.frWe are here to help you!
Gourmet gift craftsmen
At the house of
Fast and Secure Delivery
Each shipment is carefully protected to ensure your products arrive intact. We guarantee fast delivery: in France, this takes between 24 and 48 hours, while in Europe, you can expect a delivery time of 2 to 5 days.
Word personalized
Add your personalized message for free to your cart or product page. It will be printed on quality paper and placed in an envelope.
Faq
Discover our answers to the most frequently asked questions.
How to order ?
Once you've made your selection, enter your delivery information. To facilitate tracking, we recommend including your email address and the recipient's phone number.
What is the delivery time ?
Metropolitan France : 24 to 48 working hours
Europe : 2 to 5 working days
Please note that delivery times may vary during busy periods, such as Christmas. Please order in advance to avoid any delays.
How is my order delivered ?
We ship with trusted carriers such as Colissimo, DPD, and DHL. The service used may vary depending on the delivery information provided and the destination country.
How to add a personalized word or indicate a desired delivery date ?
In your cart or above the product addition to cart, select the "Personalized Word - Note" option to add a message or specify a desired delivery date. Please note that our team will do their best to meet this date, but it cannot be guaranteed.
What customization options are available ?
For a specific customization request, our team is available to help you design a tailor-made gift. Contact us with as much information as possible. We will work together to ensure your gourmet gift perfectly reflects your intentions.
What to do in the event of a problem with my order ?
If you have any problems, we are here to support you. Here are the guarantees offered by
- Damaged product : If a product is broken during delivery, we promise to resend it free of charge or refund you for the damaged items.
- No delivery : In the event of non-compliance with delivery, we offer a refund of the product (excluding delivery costs) or the sending of a new item at no additional cost.
For any questions or to report a problem, contact us by phone, email or chat.
I need help, how to contact assistance ?
Our team is available to answer any questions you may have. You can contact us via chat, the online form, by phone at +33 5 49 99 05 29, or by email at g.lajotte@cestcela.fr.